Being the manager of a retail store safety of customers is the topmost concern. When the queues are efficiently “managed”, every customer can move freely and have a great experience while shopping. This is why, in any type of store be it a shopping mall or a supermarket; queue management techniques play a vital role.
Regardless of how the waiting line is configured be it ‘single-line’, ‘multiple-line’ or otherwise, the principles of successful queue management are universal. But, when these four bases are covered, you can definitely ensure a streamlined waiting line, smooth-running and satisfied customers.
Mentioned below are some tips that should be taken into account and incorporated for effective management of queue:
Regardless of how the waiting line is configured be it ‘single-line’, ‘multiple-line’ or otherwise, the principles of successful queue management are universal. But, when these four bases are covered, you can definitely ensure a streamlined waiting line, smooth-running and satisfied customers.
Mentioned below are some tips that should be taken into account and incorporated for effective management of queue:
- Focus on Customer Experience:
- Address Perceived Wait Times:
- Maximise Customer Flow and Increase Service Efficiency:
Businesses can find various ways to improve customer flow and increase efficiency by looking upon customer service interaction, right from the time they enter the line to the time they leave. With the assistance of virtual queue management, you are able to automatically and easily shift customers from service queues or transfer them between different queues.
- Optimise Staff Efficiency
- Bring in Merchandise
You can try adding impulse purchase items such as t-shirts, magnets, chocolates etc. because they are an easy addition to every customer’s transactions.
- Consider Call-Forward Electronic Queuing
- Include Digital Signage
In these signage’s you can display wait times, promotions, commercials, advertisements or anything that suits your business and keeps customers engaged while they are in the waiting line.
To sum up, these are some effective tips that would assist you to deal with queues. Sure, you can work on becoming a productive customer support team and reduce the number of request. But by all means, these tips are worth incorporating. However, reducing the number of request is not the only aim. Rather, the key is to provide exceptional customer service.
- Mobilise the Queue
- Make Use of Technology
- Create Shortcuts:
- Consider Single-Line Queue:
- Do Not Neglect Self-Checkout Line:
- Get Them Started:
- Role Play:
To sum up, these are some effective tips that would assist you to deal with queues. Sure, you can work on becoming a productive customer support team and reduce the number of request. But by all means, these tips are worth incorporating. However, reducing the number of request is not the only aim. Rather, the key is to provide exceptional customer service.
If you focus too much on removing customer requests, then you are likely to drop the quality of your response. This way you run the risk of making your customers feel that they are being either treated rudely or being rushed out.
Luckily, the best way to create an outstanding customer service is to make use of service software. It not only takes away your strain of an overloaded queue, but also allows you to concentrate on optimising your customer support process, thereby reducing queues and providing positive shopping experience.
Now that you have these tips to manage customer queue from simple changes to digital solutions, it is time to get to work!